Small-business owners can maintain their customer bases and increase sales by creating proactive customer service plans to keep buyers happy. Just because you're not receiving complaints or returns ...

Building an effective customer service program starts with the attitudes of your customer service representatives. Customers are more likely to respond in a positive way when your customer service ...

In many organisations, customer experience (CX) and employee experience (EX) are separate areas, each with different stakeholders and budgets. This may well reflect the way many organisations work, ...

Opinions expressed by Entrepreneur contributors are their own. Positive customer service experiences can inspire emotional responses toward a business such as trust, gratitude and loyalty. Through ...

Let me share a secret. (It’s a sort of non-secret secret.) The single most important internal customer service training “technique” isn’t a technique, a best practice, a trick at all. It’s something ...

Get free guidance and exclusive deals to grow your business with business.com+ Business News Daily provides resources, advice and product reviews to drive business growth. Our mission is to equip ...

When customers engage with their favorite brands, the common denominator with every interaction is the demand for instant gratification, regardless of the channel. And more and more, consumers prefer ...

ATLANTA, May 1, 2012 /PRNewswire/ -- Recent research has found that more than 8 in 10 consumers would pay 25 percent more to ensure superior customer service; on the flip side, the same number of ...