It began, as an engineer’s attempt to fix a nagging problem often does, with irritation. Each night, automated test pipelines ran across an expanding surface area of the Aembit Workload IAM Platform, ...

Nintendo of America has made the decision to outsource its customer support services, resulting in hundreds of contractors losing their jobs amid concerns Nintendo’s customer support will suffer as ...

Artificial intelligence (AI) is transforming customer service from a reactive, labor-intensive function into a proactive, data-driven advantage. With the rise of —ranging from intelligent chatbots to ...

You're currently following this author! Want to unfollow? Unsubscribe via the link in your email. Follow Jyoti Mann Every time Jyoti publishes a story, you’ll get an alert straight to your inbox!

In Aesop’s fable “The North Wind and the Sun,” the two forces of nature argue over who is stronger. To settle the debate, they test their power on a passing traveler by trying to remove his cloak. The ...

WTF?! Across the United States, consumers are confronting a new kind of obstacle when seeking help from companies and government agencies: a maze of automated systems, endless wait times, and ...

Backed by 42CAP and Dreamcraft Ventures, Waypoint AI is helping fast-growing software companies reclaim 15% of engineering capacity spent on customer-reported escalations. SILICON VALLEY, CA / ACCESS ...

TCT's 'A Day in the Life of...' series has been primarily launched for college and university alumni to better understand what career opportunities in additive manufacturing (AM) are available to them ...

Automation is rising, but most consumers still want real human help. Learn what today’s trends reveal about trust, loyalty and the future of support. Customers still want to speak to a human. AI ...

Bridget Carey is an award-winning reporter who helps you level-up your life -- while having a good time geeking out. Her exclusive CNET videos get you behind the scenes as she covers new trends, ...

The upcoming ‘Apriel’ model will be able to create agents that make decisions about IT, human resources and customer-service functions. Nvidia and ServiceNow have created an AI model that can help ...